Return Policy
We want you to love your purchase, and we're here to help if there's an issue. Here's what you need to know about our return policy:
Defective or Damaged Items
If your wallpaper arrives defective or damaged, don't worry! Just reach out to us right away by email or phone at 800-497-8042. Send us some photos of the problem along with a brief description, and we'll take care of the rest. We'll send you a return label for the defective item and promptly ship out a replacement. If we're out of stock, you can opt for a full refund. All International orders are final, no returns or exchanges will be accepted.
Final Sale
To keep our prices low and competitive, all sales are final. Please double-check your order before completing it. If you're unsure, we recommend consulting a professional wallpaper installer for guidance.
Inspect Before Using
When your wallpaper arrives, be sure to carefully inspect it before cutting or hanging. Confirm that you've received the correct color, item, and quantity. We can't accept returns for items that have been cut, altered or used, so it's important to check everything beforehand.
No returns will be accepted if cutting or alteration has been made to the merchandise -- please inspect before using.
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCE.
Important Note
Claims for damaged or incorrect items must be made within 15 business days of receipt, and all merchandise must be returned within 30 days from the date of the claim to be eligible for a return or exchange.
Understanding Dye Lot Variance
It's important to note that dye lot variances are a natural part of the manufacturing process and are not considered defects. Here's what you need to know:
Sample Clarification
Samples are provided to give you an idea of the design, but they are not specific to a particular dye lot. Their purpose is to help you decide if you like the design, not to match colors precisely.
Actual Dye Lot Variations
Actual dye lots can vary from samples. This variation is typical, especially with natural fabrics, and it's something to consider when ordering.
Natural Materials
Natural fibers, in particular, tend to have more variance in color and texture due to their organic nature. This variability is part of their charm and is considered intrinsic to the material.
Color Variation Awareness
Please be aware that color variations between dye lots may occur and cannot always be avoided. It's a natural aspect of the manufacturing process. Since color variations often cannot be avoided from one dye lot to another, we will not issue a credit for dye lot variations*. Buyer agrees to accept current dye lot offered by manufacturer. Even within the same dye lot natural wallpapers such as hemp, sisal and grasscloth may have variations. It is intrinsic to the materials and not considered a fault.
If Buyer under orders on their quantity, Seller cannot guarantee additional quantities to be in the same dye lot as original order. It is always best to over order then under order.
Professional Installation
For the best results, we recommend hiring a professional wallpaper installer. They'll ensure your wallpaper looks its best and lasts for years to come.
If you have any questions or need assistance, please don't hesitate to contact our friendly Customer Service team. We're here to help!
