We regret that we cannot accept returns for other reasons than manufacturer defect or shipping damage. This is because all wallpaper is ordered specifically for you. We also need to keep our prices low and competitive.
If you receive a wallpaper that is defective, please email us or call us at 800-497-8042 immediately after receipt. We will issue a call ticket for the defective item and promptly ship out the replacement wallpaper. If stock is not available, you also have the option of getting a full refund.
Please order accurately as all sales are final and Inside Stores will not accept returns for overage. It is best to contact a professional wallpaper installer before submitting order.
Upon receipt of material, carefully inspect all rolls or bolts before cutting and hanging. Confirm that you’ve received the correct color, item and quantity.
No returns will be accepted if cutting or alteration has been made to the merchandise or if wallpaper has been hung -- please inspect before using.
For the best results, it is recommended that a professional wallcoverings installer hang your wallpaper.
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
*Dye lot variance issues are not defects and will not be accepted for returns. A sample comes from a random dye lot and its for the sole purpose to determine if you want that particular design. Samples are not dye lot specific. Actual dye lots can vary from samples. Natural items such as grasscloth tend to vary more and color variations are considered intrinsic to the pattern.
All damaged item claims or claims for incorrect item must be made within 15 business days of receipt. All merchandise must be returned within 30 days from date of claim, otherwise return will be voided.
Please call Customer Service should you have any other questions.