Frequently Asked Questions
The Workroom is open Monday to Friday 10AM to 6PM Eastern Standard Time. For questions about your orders or sample requests, please email sales@theworkroom.llc. For general inquiries, please call 800-497-8042 or we can be contacted via live chat during business hours. We aim to get back to you within 24 hours
Why can't I see images online?
Our product database includes the most popular wallpaper patterns along with their images. However, due to the sheer volume of patterns available (currently there are over 75,000 patterns and colorways from our various vendors), our system might miss a few. Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that pattern. We always recommend you order a swatch prior to placing the order to make sure you like the pattern.
What are the units of measurement?
Our wallpapers are sold by the roll, panel or by the yard. Each vendor varies in how they package their products. Generally, most American vendors such as York sell wallpapers by the double roll. We price our wallpaper by the double roll in those cases. European brands such as Cole & Son are sold by the long Euro style roll of 11 yards. Innovations, Phillip Jeffries and some Scalamandre, Schumacher and Winfield Thybony items are priced and sold by the yard. Please refer to each individual product page to see the measurements of your pattern. Minimum orders and order increments vary depending on the item. Please contact us if you have any questions.
Is your wallpaper first quality?
Absolutely, we order fabric directly from the manufacturers and all fabric is first quality and authenticity is guaranteed. We are an authorized dealer for all the brands listed on our web site. We offer "trade only” products that are made available to purchase for all consumers. without having to use a designer.
Is wallpaper returnable?
All of our wallpapers are custom-ordered for you and we regret that we are unable to accept returns. We will accept returns due to manufacturer defects or shipping damages only. All returns require a return material authorization (RMA). NO CLAIMS WILL BE ACCEPTED IF THE ROLL IS CUT OR INSTALLED. Please inspect first before cutting or installing.
Can you get discontinued wallpaper?
Our vendors frequently discontinue wallpapers either to make room for new products or if the mill no longer produces the pattern.
We regret that we can not offer discontinued patterns. If you know a pattern is discontinued, your best bet is to choose an alternative.
Why should I order a sample?
Due to variances in monitors, the colors and patterns displayed may vary slightly from the actual product. Physical samples should be ordered prior to specifying. If you do not like the actual wallpaper when it arrives without seeing a sample, it is not returnable. Note that samples are randomly cut and dye lots are not guaranteed, they are a very close representation of the actual wallpaper.
How do I order sample?
We offer swatches/samples for $6 each. Each wallpaper will list a swatch option, where you can check out just like any other standard product. There is a maximum of 20 samples per order. The $6 Swatch Fee is a processing/handling fee and is non-refundable unless you do not receive your sample. All samples are ordered online. Note that samples are randomly cut and dye lots are not guaranteed. All samples ship directly from each brand, usually via US First Class Mail. A return envelope is provided with our swatches for your convenience if you no longer need the sample. This eliminates waste and saves the environment. You are not obligated to return the sample. The memo fee is to cover our administrative cost and is non-refundable. Only 1 sample allowed per colorway.
What is a cut of approval (Phillip Jeffries Naturals Only)?
A cut of approval (CFA) is an actual cutting of material of your order. This option is recommended if you need to match a particular dye lot or if you want to see exactly what you'll be receiving. Dye lots can vary from shipment to shipment, for this reason, we cannot guarantee an exact match to your sample book. If a color match is critical, we suggest you order a CFA. CFAs are only available on in stock items from Phillip Jeffries items expect for vinyl items.
It is required that you place an actual order so that we can reserve the required quantity. Please put "CFA required" in the comment section of your order.
Once we receive your order, we will reserve the quantity and send you a cutting of the reserved material. We will only ship once you approve it. Your credit card only get charged if the order ships.
There is no charge for the cut for approval service.
When does my order ship?
Most in stock orders ship within a few hours to 72 hours after receipt of order. If an item is not in stock, we will advise you of the estimate ship date. Made to order wallpapers are shown as in stock and typically ship out in 2-3 weeks.
Swatches/Samples are mailed by first class mail and may take up to 10 business days to arrive.
Your credit card will be charged when your order processed.
The Workroom will notify all customers if a product is out of stock and back-ordered. We will only process the order upon approval by the customer of the back-order date. Because the order will ship directly from the manufacturer, Inside Stores will process your payment at the time your order is approved and placed with the manufacturer. Orders can be cancelled any time before shipment unless it is a made to order or specialty item. All Innovations, Maxwell, Scalamandre back-orders and all made to order items cannot be cancelled once approved by customer as a matter of the manufacturer's policy.
Do you collect sales tax?
We are in are required by law to collect sales tax for all shipments that have state sales tax. States now have right to require tax collection from online retailers and other remote sellers that do not have physical presence in their states. Sales tax will be automatically calculated after you enter in your shipping address at checkout.
First Time Orders
For security reasons, first-time orders must be shipped to the cardholder's billing address or a verifiable corporate work address. To avoid delays, ensure your billing address matches your card statement and enter the cardholder’s name exactly as it appears on the card. Please provide accurate contact details in case we need to reach you. You may also use PayPal if your shipping address is verified on your account. We are unable to accept foreign credit cards.
Cancellation & Return Policy
Cancellation
Our system is set up so orders ship as soon as possible. You may cancel the order if it has not shipped, except for made to order items. Generally, it is recommended that you cancel the order ASAP as it often ships the same day. All requests for cancellation must be sent by email to sales@theworkroom.llc or by calling us at 800-497-8047 during normal business hours. If you are unsure, it is best to wait before placing an order. Cancelled orders will be refunded to your credit card, minus a 3% processing fee for credit card payments.
Once the order ships, it can not be returned for other reasons than manufacturer defect or shipping damage. For more information on our return policy, please refer to our return policy. All made-to-order items cannot be cancelled once production starts. All Scalamandre back-orders cannot be cancelled once approved by customer as a matter of the manufacturer's policy.
Occasionally, we may need to cancel your order due to:
- Unauthorized credit card transaction
- Unverifiable billing/shipping address
- Item no longer available or discontinued
- Pricing discrepancy in minimum order or increments per vendor requirements
- Past transaction issues preventing future orders
- If an order is cancelled before it is processed by us, no charge will be applied to your credit card and refunded in full. Processed orders cancelled afterward will be refunded, minus a 3% credit card processing fee.
Return Policy
In order to keep our prices low and competitive, we regret that we can not accept returns for other reasons than manufacturer defect or shipping damage. This is because all material is cut to order specifically for you.
If you receive a wallpaper that is defective, please email us or call us at 800-497-8042. We will issue a return label for the defective item and promptly ship out the replacement wallpaper. If stock is not available, you also have the option of getting a full refund. All damage claims or claims for incorrect item must be made within 15 business days of receipt. All merchandise must be returned within 30 days from date of claim, otherwise return will be voided.
